T & C

The important formal stuff you need to know when you order from foodtalk.

Your privacy and security are important and that is why foodtalk provides a secure checkout zone.

Security and safe ordering

When you proceed through the checkout, you enter the secure area of the website. The information entered by you becomes encrypted (scrambled) and is securely delivered in two distinct parts to foodtalk's main computer and e-commerce site.

We do what we can to provide a safe and secure environment in which to do Internet shopping. This includes encryption, compliance with security protocols, and a secure socket through which your details are safeguarded.

Dispatch

Once your order is received, you will receive a confirmation email. We aim to process your order within 3-4 working days. We only sell books that we have in stock, unless the offer expressly states it is for a pre-order (new launch) product.

We accept orders from throughout the world and cannot give you an exact delivery time; it really depends on where you live! You are welcome to contact us if you think the order is slow to arrive. We will tell you the dispatch date and advise you of Australia Post's usual delivery timetable.

If your book hasn't arrived within a month (that is way too slow!) make sure you contact us within 2 months after the order date so we can ask Australia Post to investigate. Australia Post have a time limit on when they can initiate investigations and that is why we need to set a time limit as well.

Australian orders valued over $30 are sent parcel post or standard mail which includes a Tracking Number. If you need insurance please contact us for a quote. Insurance is not included for orders valued less than $150. If you want this, please make a note on your order. Foodtalk can not be responsible for mail that is lost by Australia Post. The item's Tracking Number, sent to you on request, is entered into the Australia Post website and shows when the item was posted by us and its transit.

International book orders are sent standard tracked airmail or, if you choose and when this is available, by International seamail (much slower, much cheaper). International poster and pocket guide orders weighing less than 250 g are sent by economy letter post.

We carefully package your order to protect it during delivery. Australia Post is usually very good and takes care with parcels but on the rare occasion, parcels have been damaged in transit. If this happens, take the unopened package to your local Australia Post outlet or if you opened it, take the parcel and full packaging with you. If you do not take all the packaging, unfortunately no claim can be made.

Returns

We do not accept returns or refund goods that have been opened and used. Any goods returned to us must be packaged carefully and received by us in new condition to be eligible for refund of the book cost only. Postage price is deducted from the refund.

If the goods are flawed, e.g. pages or cover inserted upside down (which would be a first), please contact foodtalk with the details.

Privacy

The information provided by you is for our use and is needed only so that your order can proceed. Your information will be used to send tracking notifications. It will not be passed on to any other parties without your authority. Your personal information is treated as confidential at all times. Only designated staff at the foodtalk office (Wesley Nutrition Centre) has access to your information and they will protect your details. Foodtalk is doing what it can to protect your privacy and security. The Australian Government has strict Privacy Guidelines and we abide by these.

Copyright

The contents of foodtalk.com.au are copyright. You may use the materials for your own personal, non-commercial use. You must not modify the material. You must retain all copyright and other identifying markings on the materials (and so acknowledge the source) should you choose to use them. You must not use the materials for public display or further distribution without the prior express written permission from the director of Wesley Nutrition Centre and foodtalk, Trudy Williams. Any breaches of copyright will be pursued. You accept any liability associated with or stemming from the use of the materials.

Disclaimer

The content in all its forms, on this site, is for educational and entertainment purposes only. It does not replace and should not be used in place of expert advice form your own medical practitioners, Accredited Practising or Registered Dietitian, and exercise physiologist.

Feedback

Feedback helps us improve and gives us the energy and enthusiasm to continue. We love feedback, good and bad. If something about this site or ordering process bugs you, then please tell us. If you enjoyed an aspect of the site, please share that with us. If you enjoyed the books, please tell the world ... and us of course!

Thank you for reading this section.

Terms for returning products

We do not accept returns or refund goods that have been opened and used. Any goods returned to us must be packaged carefully and received by us in new condition to be eligible for refund of the book cost only. Postage price is deducted from the refund.

If the goods are flawed, e.g. pages or cover inserted upside down, please contact foodtalk straight away with the details.